Active leak or backup at your business: what to do first
Whoever is on site can limit damage in the first few minutes.
- Find the main water shutoff, usually near where the line enters the building or in a utility room, and close it fully.
- Stop using restrooms, sinks and floor drains if wastewater is rising. Block off the area so nobody walks through it.
- Turn off power at the breaker to wet rooms and move equipment, inventory and records above floor level.
- Photograph the water and the damage before cleanup, and note the time you noticed it for your insurance file.
- Call (317) 740-1302 and give the address, the tenant or suite, and whether you can reach the shutoff.
Common commercial calls and what they involve
Business plumbing differs from residential in scale, access and rules.
| Problem | Typical cause | What we do |
|---|---|---|
| Restroom backs up | Clogged branch or main line | Cable or jet the line |
| Floor drain overflows | Grease, debris or a blocked trap | Clear and flush the drain |
| Water bill jumps | Hidden leak in slab or yard | Locate with leak detection |
| Water pressure drops | Failed regulator or backflow valve | Test and repair |
| Flooding after rain | Storm drain or sump issue | Clear the drain, inspect pump |
Commercial drains, grease and floor drains
Restaurants, salons and laundries load their drains differently than homes do. Grease from kitchens cools in the line and coats the pipe wall until the opening narrows, and hair and lint in other trades do the same.
We clear blockages with drain machines for the branch lines and a hydro jetter for built-up grease and sludge in larger lines, and we use a camera to see what is left behind. A recurring backup is a sign that cleaning on a schedule is cheaper than repeated emergencies. Where a grease trap or interceptor is installed, it needs regular pumping by the right contractor, and we tell you if that is the cause.
Commercial leak detection: what to expect, honestly
Many commercial leak calls come from property managers who already suspect a leak and want it located. Detection works well for a pressurized supply leak: we isolate sections, use acoustic listening gear and thermal imaging, and a leak correlator on long runs.
The limits are real. Large buildings have long, hidden runs, and tenant spaces, ceilings and shared walls complicate access. We cannot diagnose a leak over the phone, and some detection jobs end with a location and a recommended repair that someone else, such as a roofer, a mechanical contractor or the landlord, has to authorize.
If you are comparing providers, ask what is being tested, what the report includes, and who decides on repairs. A short call to our leak detection team explains how the work is split.
Water on the floor of your shop or a restroom backing up after hours? Call (317) 740-1302.
☎ Call (317) 740-1302Backflow testing for businesses
Backflow assemblies protect the public water supply from contamination, and many commercial properties need them tested on a schedule.
- 1
Find the assembly
Backflow devices sit on the water service, irrigation lines and some equipment. We locate each one at your property.
- 2
Test and record
A certified test checks that the check valves and relief valves hold. Results are recorded for the water utility.
- 3
Repair if it fails
Worn seals or springs are replaced and the device is retested.
- 4
Submit results
Your utility sets the rules for reporting and deadlines. Check with it, since a missed test can mean the water to an irrigation line is shut off.
Storm drains and parking lots
Avon has a stormwater utility, and heavy rain exposes clogged catch basins and lot drains on commercial sites. Water pooling in a parking area or backing toward a loading dock is a storm drain symptom.
We clear drain lines and inspect nearby sumps, and we tell you when the problem sits in a public system that the town or a contractor has to handle. See also our sewer line cleaning page for sewer-side clearing.
What affects commercial plumbing pricing
Every building is different, so we give a clear price before work starts.
Size and access
Large buildings and long pipe runs take more time than a single suite.
Type of problem
A simple clog, a hidden leak search and a pipe replacement are different jobs.
Equipment needed
Jetting, camera inspection and leak detection use different tools.
Tenant and owner coordination
Who authorizes work can affect scheduling.
Time of the call
After-hours work is priced differently from planned daytime service.
Commercial property policies typically respond to sudden and accidental water damage and typically exclude wear, gradual leaks and the failed part itself. Ask your carrier or broker, and keep photos and invoices.
Call (317) 740-1302 and we will explain the price for your property.
Serving businesses across Avon and nearby towns
We work along the US 36 corridor and in nearby towns, including Danville, the county seat, about seven miles west along US 36. For a recurring problem, such as a restroom that backs up every few weeks, we also recommend a camera look into the line.
Codes, licensing and 811
Plumbing work in Indiana follows the state plumbing code (675 IAC 16), and the Indiana Plumbing Commission licenses plumbing contractors and journeyman plumbers. You can check any plumber through the license lookup at mylicense.in.gov before work starts, and you should call 811 before any digging.
Codes and standards decide what is allowed on a given job, so ask which ones apply to yours.
Property manager and tenant questions
Yes. The line at (317) 740-1302 is answered 24/7, and same-day appointments are available when the schedule allows. Tell us the address and whether water is still flowing.
Close the main shutoff while you wait if you can reach it safely.
Your lease usually says who is responsible, so contact your property manager or landlord. If water is actively damaging the space, shut off the water and call us, and tell the landlord right after.
Tell us what your process needs when you call, and we will explain how we can document the work.
Your water utility and local rules set the schedule, commonly yearly. Check with them for your property.
We clear lines and drains. Pumping a grease interceptor is usually a separate hauling service, and we tell you if yours needs it.
We try, using acoustic and thermal methods. The honest limit is access, so some jobs end with a location and a recommendation.