Emergency plumber dispatch: what to do before we arrive
The first few minutes decide how much damage a leak does. These four steps cost nothing and work while you are on the phone with us.
Stop the water
Close the shutoff valve closest to the leak, usually under a sink, behind a toilet or at the water heater. If nothing local closes it, shut the main valve where the line enters the house near the meter. Then open one low faucet to relieve pressure.
Gas smell means leave
If you smell gas, leave the building and call 911 or CenterPoint Energy from outside. Do not flip switches or search for the source. We do not diagnose gas leaks by phone.
Keep electricity away from water
Water near outlets, a panel, a sump pump plug or an electric water heater is a shock risk. Do not wade through standing water to reach a breaker. If the panel is in a wet area, wait for help.
Protect and document
Lift rugs, move electronics and pull furniture off wet floors. Photograph the damage and note where the water first showed up, since your insurer will ask.
A licensed plumbing company that works the night shift too
Avon 24/7 Plumbing is a plumbing company that sends licensed plumbers to homes and businesses in Avon and nearby towns. The same number serves as a 24 hour plumber desk, so a 2 a.m. burst and a Tuesday-morning drip reach the same line. Nights, weekends and holidays are handled the same way.
Same-day plumber appointments are offered when the schedule allows. We do not promise an arrival time, because traffic, weather and the job ahead of yours change it. What we do promise is a straight answer on the phone about what to shut off and what the visit will involve.
What our plumbers fix, by problem family
Each tab covers one family of jobs and points to the page with the full detail.
No hot water, a leaking tank or a planned upgrade
A tank that drips from the bottom is usually finished, and replacing a failed water heater is the fix. A tank that leaks from a fitting, or one that simply will not heat, is often a water heater repair involving an element, thermostat or valve.
Planned swaps go through water heater installation, including venting and expansion tank decisions. If you want endless hot water, the tankless water heater page covers sizing and descaling.
Slow drains, backups and mainline trouble
A single clogged fixture is a job for drain cleaning with a cable machine. When grease, scale or roots keep bringing a line back, hydro jetting scours the pipe wall instead of poking a hole through the blockage.
Sewage in a basement drain or several fixtures gurgling at once points to the main. Sewer line cleaning clears it, a camera sewer inspection shows why it clogged, and sewer line repair fixes a broken or bellied pipe.
Water where it should not be
A spraying or split pipe needs burst pipe repair right away. A hidden leak, such as an unexplained high bill or a stain growing on a ceiling, needs leak detection with acoustic and moisture tools before anyone cuts drywall.
Basements add two more causes. A failed pump calls for sump pump repair, and a basement that stays damp even when plumbing is sound may involve basement waterproofing and drainage work.
Toilets, faucets and disposals
A running or leaking toilet usually traces to a fill valve, flapper or wax ring, which is why toilet repair often ends in one visit. A faucet that drips or a shutoff valve that will not close falls under faucet repair.
A kitchen disposal that hums, jams or leaks underneath is a garbage disposal repair or replacement decision, based on the age of the unit and where the leak is.
Planned work and business properties
New fixtures, added lines and low water pressure traces belong to plumbing installation. Older pipe that keeps failing in different spots may justify repiping, though newer Avon homes rarely need it.
Hard water problems lead to water softener installation. Shops, offices and rental buildings use commercial plumbing service, including after-hours calls.
What is going wrong? Start with the symptom
Match what you see to the likely cause and the safest first move. A plumber confirms the cause on site.
| Symptom | Likely cause | Do this first |
|---|---|---|
| Water pooling under the water heater | Failed tank or leaking fitting | Shut the cold supply valve and power or gas control |
| Several drains gurgle or back up | Blockage in the main sewer line | Stop running water and avoid flushing |
| Ceiling stain that keeps growing | Supply or drain leak above | Shut the main and place a bucket |
| Water meter moves with everything off | Hidden leak on the service line | Shut the main and call for leak detection |
| Toilet runs or rocks on the floor | Worn fill valve or failed wax ring | Close the supply valve behind the bowl |
None of these replace an on-site diagnosis.
Water still running? Call the 24/7 line now and we will talk you through the shutoff.
☎ Call (317) 740-1302How an emergency call works
The process is the same at 3 a.m. as at noon.
- 1
You call (317) 740-1302
The line is answered 24/7. You describe the problem, the address and what you have already shut off.
- 2
Diagnosis and a clear price
The plumber finds the cause first, then explains the repair options and the price before any work begins.
- 3
The repair
Work starts only after you approve the plan. Parts, access and permit questions are explained as they come up.
- 4
Verify and walk through
The plumber tests the repair under pressure or flow, shows you what changed, and tells you what to watch for.
Plumbing in Avon: what the town's growth and water mean for you
Avon grew from 6,248 residents in 2000 to 21,474 in 2020, so much of the housing was built during that rapid growth. Those homes tend to have newer supply materials, which means whole-house repiping is rarely the answer and a single failed part usually is. Ask for a targeted repair before agreeing to a bigger job.
Citizens Water supplies Avon, and it reports system-wide hardness averaging about 19 grains per gallon, varying by treatment plant. That figure does not name Avon, so ask Citizens for the number at your address. Hard water leaves scale in water heaters and tankless units, which is why flushing and softening come up in plumbing conversations here.
US 36 runs through the middle of town, with IU Health West Hospital and Avon High School among the places people use to describe where they live. We use those as reference points when confirming an address on the phone. Our address, 5151 E US Highway 36, is on that same corridor.
Source type: town utilities page and Citizens Water quality reportWhere we work: Avon and the towns around it
Avon is the base, ZIP 46123, in eastern Hendricks County. Plainfield lies about 5 miles south, Brownsburg about 6 miles north, and Danville about 7 miles west along US 36. Those are straight-line estimates, not drive times.
We also take calls from Clayton, Camby, Mooresville and the Indianapolis west side. The service area page lists ZIP codes and what changes by town, and the full services list shows every job we dispatch for.
How to check any plumber's license with the Indiana PLA
Plumbing contractors and journeyman plumbers in Indiana are licensed by the Indiana Plumbing Commission, administered by the Indiana Professional Licensing Agency. You can look up a name or license through the PLA's verify-a-license tool at mylicense.in.gov. Do this for any plumber before they start, including us.
Helpers and apprentices working under a licensed plumber do not need their own license, so ask who is the licensed plumber on your job. Indiana plumbing work also follows the state plumbing code, 675 IAC 16.
Codes, licensing and 811
Plumbing work in Indiana follows the state plumbing code (675 IAC 16), and the Indiana Plumbing Commission licenses plumbing contractors and journeyman plumbers. You can check any plumber through the license lookup at mylicense.in.gov before work starts, and you should call 811 before any digging.
Codes and standards decide what is allowed on a given job, so ask which ones apply to yours.
Emergency plumber questions from Avon homeowners
Yes. The line at (317) 740-1302 is answered 24/7, including nights, weekends and holidays. Same-day appointments are offered when available, but we do not promise a specific arrival time.
Shut off the water at the nearest valve or the main, keep electricity away from wet areas and move belongings off wet floors. If you smell gas, leave the building and call 911 or CenterPoint Energy instead of us first.
Indiana licenses plumbing contractors and journeyman plumbers through the Professional Licensing Agency. Use the verify-a-license tool at mylicense.in.gov, and ask who the licensed plumber on your job is.
Yes. The plumber diagnoses the problem first, explains the options and states the price before starting. We do not name dollar amounts over the phone, because the real number depends on what is found.
No. Scheduling and payment arrangements are handled by phone at (317) 740-1302. Ask what payment methods apply when you call.
Yes. We serve Avon and nearby towns, including Plainfield, Brownsburg and Danville, and we also take calls from Clayton, Camby, Mooresville and the Indianapolis west side.
Policies typically respond to sudden and accidental damage and typically exclude wear, gradual leaks and the failed part itself. Photograph everything and ask your carrier what applies to your policy.